Analysis Of The Effect Of The Implementation Of ISO 9001:2015 Quality Management System On Company Performance And Its Impact On Chemical Industry Consumers

Abstract

In maximizing some of the pillars / indicators that have become superior, Indonesia needs to implement a quality management standard system to ensure that some of the pillars / indicators that have become superior have been in accordance with the wishes and expectations to be able to compete with other countries. This research aims to find out the significant factors that affect the success of chemical manufacturing companies in implementing ISO 9001:2015 quality management systems and affect the success of chemical manufacturing companies in implementing ISO 9001:2015 quality management systems that impact customers which in this case is indicated by the company's performance. The population in this study was the company's employees in the Chemicals and Goods Industry of Chemicals which amounted to 15 companies with a total of 103 employees, with the number of samples based on proportionate stratified random sampling as many as 103 samples. The data analysis method uses the Structural Equation Model-Partial Least Square (SEM-PLS) and one of the Statistical Processing Control is a pareto diagram to be able to detect specific causes as early as possible. The results found that the implementation of the ISO 9001:2015 quality management system was found to have a positive and significant influence on customer impact and organizational performance. The results of variance accounted for (VAF) testing of the implementation of ISO 9001:2015 quality management system were found to have an indirect-only mediation effect on the relationship between external auditing, employee involvement, finance, infrastructure, motivation, team work, top management commitment, training and education, to impact to customer. The implementation of the ISO 9001:2015 quality management system mediates the relationship between external audits, team work positively and significantly on organizational performance. The implementation of ISO 9001:2015 quality management system was found to have an indirect-only mediation effect on the relationship between employee involvement, finance, infrastructure, motivation, top management commitment, and training and education to organizational performance.