Higher Education Quality Management: A Study Of Public And Private Sector Higher Education Institutions

Abstract

Quality management has been a very important factor in higher education institutions for all stakeholders because the economic success of any country is determined by the quality of its educational system. This research work has been carried out mainly to assess the factors responsible for higher education quality management in public and private sector of Pakistan’s higher education institutions and also highlights the differences in the implementation of quality management approaches in public and private sector universities.

This study emphasized that the quality management of higher education can be measured with the initiatives that have been taken at the institutional and governmental level. For this, a mixed-method approach was used. Firstly, a comprehensive questionnaire consisting of several items was used comprising of institutional level higher education quality management initiatives, government level higher education quality management initiatives and the differences in the quality management approaches. In addition, semi-structured interviews were conducted with employees from both public and private sector universities in Lahore, Pakistan. Initially, the scope of factors contributing to higher education quality management at the institutional and government level was discovered and then the differences (if any) in the implementation of higher education quality management approaches were analysed in public and private sector higher education institutions to determine the quality of their education system.