The Mediating Role Of Organizational Commitment In The Adoption Of Work-From-Home Arrangements After COVID-19

Abstract

This study examines the relationship between perceived WLB and organizational commitment as antecedents to desire to remain with the organization under a WFH arrangement, when alternative work arrangements become worldwide embraced due to COVID-19. Further, it is speculated that organizational commitment mediates the connection between WLB and involvement in one's work. It is a cross-sectional study through PLS-SEM to predict relationship amongst work engagement, WLB, organizational commitment and intention to stay, among employees in ICT sector. The results show that when companies use WFH, employees report higher levels of WLB and job engagement and higher levels of commitment and intention to stay with the company. This research provides strong evidence that job satisfaction plays a key role in determining employee loyalty at work. By allowing employees the option of working from home and providing round-the-clock service, WFH increases efficiency, responsiveness, and customer happiness.