The Total Quality Management Effect on Institutional Happiness among the Employees of Yarmouk University

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Dr. Ameera A. Al Sharaya , Dr. Dina S. Bazadough


Total Quality Management (TQM) allows educational institutions to discover the role of top management support, continuous improvement, strategic planning, and employee empowerment on the institutional happiness, more specifically, positive emotional impact, negative emotional impact, and job satisfaction in university level and then, improves TQM's effectiveness. Accordingly, this study aims to investigate the effect of this TQM on institutional happiness among the employees of Yarmouk University. This study adopts quantitative research design by distributing a questionnaire to these employees. The sample size of this study is 230 employees in different departments who are academic and administrative. The findings conclude that a significant relationship is found between TQM and institutional happiness. More deeply, it shows a significant relationship between all of top management support, strategic planning, and employee empowerment towards institutional happiness with its dimensions. On the other hand, it is found there is no relationship between continuous improvement and institutional happiness with its dimensions. This study recommends the necessity of verifying the application of the administrative units in universities to the principles of TQM providing necessary incentives and preparing an annual training plan to develop and develop the capabilities of employees in order to achieve institutional happiness.

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