Role Of Emotional Intelligence In Managing Employees In Emerging Technologies

Abstract

The study is designed to understand emotional intelligence application in emerging technology. The study provides a relationship with emotional intelligence skills presently available among the employees in the emerging technology domain. This study is important as directions are needed to support the employees for managing emotions in new domain work. Using the data from the organizations applying emerging technologies, the study results are analyzed through PLS-SEM method. The emotional intelligence of the employees working in the emerging technologies work be measured through the Emotional Skills and Competence Questionnaire (ESCQ-21). This scale includes three main areas namely (a) ability to manage & regulate emotion (b) ability to perceive & understand emotion (c) ability to express & label emotion. The respondents for the study include the employees working in the emerging technology areas namely (a) Artificial intelligence (b) Internet of Things (IoT) (c) Additive Manufacturing (d) Nano-technology and (e) Robotics. Our results point to a noteworthy relationship between emotional intelligence in the emerging technology domain. The study would provide deeper information on advantage of emotional intelligence for developing training program for employees. The study would provide an insight into the emotional intelligence required for each sector of emerging technology, such as emotional intelligence related to additive manufacturing, IoT, robotics, Artificial intelligence, and nano-technology. These findings not only support training and development programs but also provide directions to decision-makers for devising the right human resources strategy for coping with changing work environment due to emerging technologies. As the study considers a specific sector i.e., emerging technology, there could be a lack of generalizability of the results. Therefore, future research may consider other conventual industries and compare with emerging technologies domain.