Development Of Information Technology Competencies Of Investigators In Work From Home Operations

Abstract

The National Police Chiefs' Council has adopted a work-from-home policy as a code of conduct for police officers. The inquiry is the first stage of justice that plays a huge role in the administration of justice. Quick convenience is found to be a very responsible position, the chances of a mistake in operation are very large This research aims to: 1) To study the priority of factors influencing the development of information technology performance of investigators in the implementation of work from home 2) To study knowledge management, training, technology skills, acceptance of information technology affecting the development of information technology performance of investigators  3) To propose guidelines for improving the information technology competencies of investigators in the work from home operation. This research uses a combination of research methods, quantitative and qualitative research. Quantitative research used geospatial sampling from police officers who served as investigators under Section 100, 44 of the National Police Act 2004. There are at least 360 sample sizes, using a threshold of 20 times that of observational variables with 18 variables.  The tools used are queries, data analysis, descriptive statistics, and structural equation models. The qualitative research section used semi-structured interviews with a sample of 18 people, including supervisors, investigative supervisors, the Investigators Association and the Commission for the Promotion of Investigations. The results showed that 1) development of information technology performance of investigators had the highest priority, and knowledge management training technology skills and technology adoption were very important 2) factors influencing the development of information technology performance of investigators, respectively, include acceptance of information technology, technology skills, training and knowledge management 3) development of information technology performance of investigators guidelines for performing work-from-home models. To develop the knowledge and understanding of the investigators in the use of information technology that is beneficial to the operation, promotes, supports the work equipment for the investigators to avoid damage to the operation, defined as indicators to improve performance in accordance with standards. The findings are useful for the Royal Thai Police to determine how to effectively and effectively manage the work of investigators in their home operations.