University Accreditation: Integrated Process Model For Sustainability In University Education

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Rafael Wilfredo Rojas Bujaico , Héctor Huamán Samaniego , John Fredy Rojas Bujaico , Saúl Ernesto Arauco Esquivel


The Peruvian State through laws, rules and regulations seeks to ensure educational quality framed in the process of university accreditation through process management (ISO 9001:2015) and the competency approach. The problem identified is that universities cannot guarantee sustainability in academic training to be comprehensive, because there are uncontrollable factors that cause multiple defections because the assignable causes identified in their analysis exceed each Upper Control Limit (UCL) without identification of causalities. Therefore, this research relates key and redundant standards to fulfill the objective of proposing the integrated process model oriented to guarantee the formative academic sustainability and, comply with the Peruvian society and stakeholders. This research is quantitative with a retrospective longitudinal design; the database of the Faculty of Systems Engineering of the National University of Central Peru from 2014 to 2019 was used. As a result, the model was built to identify 4 key processes: leveling of entrants, social responsibility, articulation with R+D+i and monitoring of student´s performance, which are strategic for sustainability in university education, also confirms the existence of non-controllable factors that generate desertion, which reaches 55% and 44% in the I and VIII semester respectively for the period 2014-2018, 34% for the II semester in the period 2015-2019 and 32% for the first semester in the period 2016-2019.

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