Adoption Of Robotic Process Automation (RPA) And Its Effect On Business Value: An Internal Auditors Perspective

Abstract

Organizations can adapt and use RPA to automate the manual tasks associated with their financial process. The ability to automate manual tasks influences the business value, but there are few studies on the association between adopting RPA  and business value. This research investigates the effects of technology-organizational-environmental (TOE) factors on adopting RPA and business value in industrial countries. This study employed the TOE framework as a determinant affecting the adoption of RPA and business value. Using the targeting audiences method, the sample was determined. The data collection strategy used an online survey with internal auditors. The survey was automatically introduced to respondents who were most likely to find it relevant, followed by adding a filter within the survey to increase the accuracy of the target sample for the field of study. The data were analyzed using SEM. The findings revealed a direct positive relationship between TOE constructs, the adoption of RPA, and business value. Furthermore, a significant favorable influence was found between RPA adoption and business value. The adoption of RPA in internal audits is driven more by organizational factors than technological and environmental factors, despite their importance and significance in the model. This study has implications for practitioners and researchers interested in investigating RPA adoption. It builds an empirical model, including several determinants that may influence the adoption of RPA, in addition to the RPA adoption effect on business value from an internal auditors perspective.