Main Article Content
Indonesia needs to improve in implementing a quality management standard system to ensure that the country can compete with other countries. The research aims to find out the significant factors that affect the success of chemical manufacturing companies in implementing ISO 9001:2015 quality management systems and the success of chemical manufacturing companies in implementing ISO 9001:2015 quality management systems that impact customers, which in this case is indicated by the company's performance. The population in this study was the company's employees in the Chemicals and Goods Industry of Chemicals which amounted to 15 companies, with the number of samples based on proportionate stratified random sampling as many as 103 samples. The data analysis method uses the Structural Equation Model-Partial Least Square (SEM-PLS) and Why-why analysis. The results found that implementing the ISO 9001:2015 quality management system has a positive and significant influence on customer impact and organizational performance. The variance accounted for (VAF) testing of the implementation of ISO 9001:2015 quality management system have an indirect-only mediation effect on the relationship between external auditing, employee involvement, finance, infrastructure, motivation, teamwork, top management commitment, training, and education, to impact to the customer. Implementing the ISO 9001:2015 quality management system mediates the relationship between external audits teamwork positively and significantly on organizational performance. Implementing ISO 9001:2015 quality management system has an indirect-only mediation effect on the relationship between employee involvement, finance, infrastructure, motivation, top management commitment, and training and education to organizational performance.