Service Quality In SBI: An Assessment Of Customer Satisfaction On E-Banking Services

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Dr. Rajasulochana , Dr. Mohammed Khizerulla , Prof. Ajay kumar T , Dr. B.M.Raja Sekhar , Dr. M. Kethan


E-Banking is your personal banking service on the Internet, protected with bank identifiers. It is available anywhere, anytime. E-Banking allows you to pay invoices to Finnish and foreign recipients easily and securely. 150 respondents were selected and met in the study. As regards data collection, a standard Questionnaire with questions was prepared by the researcher and given to the customers of SBI branches in Bengaluru city. This study is carried for a period of 12 months from April 2021 to March 2022. Study finds that there are significant relationships between Age, Qualifications, Income, and usage of e-banking and overall satisfaction of the e-banking. In Anova analysis finds that there is no significant difference in performance, services and age of the customers.

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