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Suwarno, Rizki Yudha Bramantyo, Nunung Yuliastuti


The purpose of this study was to determine the form of public services provided by the government in an effort to facilitate investment and service to the community. The phenomenon of Bureaucratic Reform that occurred in Indonesia seems to provide a new color in the realm of public services, especially licensing issues with the existence of one-stop services. The research was conducted to find out how this one-stop government service is, whether it is really in accordance with the form of public service that the community wants. Using the normative jurisdictional research method based on the study of legislation and public administration. The researcher wants to reveal from the point of view of government regulations. The results of the study explain how the one-stop service procedure and that one-stop service itself still needs evaluation and strategic programs to be more accepted in the community. The human resources of the apparatus are also not fully capable of supporting one-stop services. The form of this service must really be adapted to the circumstances and conditions of the Indonesian people. Do not let those who enjoy these services are some of the stakeholders who have an interest, not the wider community. The solution is that the one-stop service must return to the provisions of the legislation, the grand design of the 2010-2025 bureaucratic reform and the implementation of the use of technology such as blockchain and other digital technologies to prevent corruption and transparency in public services.

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