Achieving the Customer Results Criterion According to the Organizational Diagnosis Strategy: A study in the youth and sports sector in Najaf Governorate

Abstract

The present study aims to identify the role of organizational diagnosis strategy in achieving customer results by young in Najaf. The youth sector attracts the interests of organizations concerned with building and raising youth awareness. In the pursuit of obtaining the objectives of the present study, the descriptive analytical approach is adopted. The data was obtained by distributing (240) questionnaires to a sample of service recipients, who are the youth segment, to indicate the extent of their satisfaction with the services provided by the organization in question. The questionnaires were analyzed based on (SPSS V.26) and the number of valid questionnaires for statistical analysis was ( 220). After carrying out the organizational diagnosis process, the results proved that there was no satisfaction on the part of the youth with the services provided to them. The standard of customer results appeared to be below the required level.