Integrated Services Policy In Managing The Poor And The Less Fortunate In Gorontalo District

Abstract

This study aims to analyze and describe the process of implementing the Integrated Service And Referral System (SLRT) and Social Welfare Center (Puskesos) policies in handling the poor and the underprivileged in Gorontalo Regency. The method used is descriptive qualitative with a case study approach. Data was collected through observation, in-depth interviews and documentation. Technical data analysis is done by means of reduction, presentation and drawing conclusions. The results showed that the implementation of the SLRT and Puskesos policies in Gorontalo Regency was carried out with a top-down approach, which was based on the policies of the Indonesian Ministry of Social Affairs without policy support at the local and village government levels. Although this approach has been supported by clear objectives, procedures and control systems, it is weak from the aspect of regional and village resource support as well as weak innovation and implementation commitment, and lack of coordination between service implementing agencies. The unavailability of local regulations is a major factor in the ineffective implementation of the SLRT and Puskesos policies in Gorontalo Regency. In addition, the loss of local wisdom "huyula culture" is a factor that influences the achievement of the policy objectives not optimally.