A study on the influence of Job Satisfaction on Organizational Citizenship Behavior: With special reference to CBSE school teachers in Kerala

Abstract

The success of any institution significantly depends on those employees who are willing to go the “extra mile” for the benefit of the organisation. This is especially true in the case of educational institutions whose reputation depends mostly on the dedication of their faculty members towards student development. These ‘extra’ work-related behaviours, which are further than those prescribed by job descriptions and measured using formal evaluations, are labelled Organizational Citizenship Behaviours, or OCB. There is a dearth of studies conducted on the existence of OBC and the impact of job satisfaction on OCB in educational institutes. Hence, identifying this gap, this study analyses the influence of Job Satisfaction on Organisational Citizenship Behaviour (OCB). The study was conducted amongst 150 CBSE school teachers of Kerala selected using multistage sampling. The responses were collected using google forms. After testing for the reliability of the questionnaire and normality of the data, the effect of job satisfaction on the five dimensions of OCB, namely Altruism, Conscientiousness, Sportsmanship, Courtesy and Civic virtue were examined used regression analysis. The results revealed that Job Satisfaction significantly influences all the dimensions of OCB. The study helps school managements to understand the significance of treating their staff members fairly and favourably to raise their Job satisfaction levels so that they engage in OCB.