The Effect of Emotional Intelligence on the Decision-Making Quality by Financial Institution Employees in Jordan

Abstract

This study aims to illustrate the emotional intelligence effect upon the quality of decision-making in financial insinuation, especially at the money exchange shops in Irbid, Jordan. To achieve the object of this paper, two questionnaires were designed. The first one is made up of 24 parts that weigh the attitudes of the study samples, all of the data related to their self understanding, self-management, social awareness, and social skills. The second questionnaire is made up of fourteen sections that reflect the evaluation of the samples in the study about the level of decision-making. The two questioners were spread to 40 employees. The population of this paper is all the Jordanian employees in the financial institutions, and the sample is the employees of the Alawneh Exchange, Irbid.After conducting the statistical analysis, the study shows that there is an effect of using emotional intelligence with self-understanding, self-management, social awareness, and social skills on the quality of decision-making among Alawneh Exchange employees.