The Influence of Information System Quality, Information Quality and Perceived Usefulness on User Satisfaction of Personnel Information Systems (Study at The Indonesian Army Crypto and Cyber Center)

Abstract

The purpose of this study is to empirically investigate and demonstrate the effect of information system quality, information quality, and perceived usefulness on user satisfaction on the TNI AD Personnel Information System (Sisfopers). The primary data for the study were collected through the distribution of questionnaires to 74 respondents selected through purposive sampling of The Indonesian Army Crypto and Cyber Center (Pussansiad) personnel. The study employed a descriptive quantitative approach and SEM-PLS for data analysis. The study concluded that while perceived usefulness has no effect on user satisfaction, information system and information quality have a positive and significant effect. Theoretical recommendations will complement the existing literature and empirical references on the research subjects. They can be used practically to benefit the Pussansiad organization, particularly in terms of increasing the confidence of its personnel and the Indonesian Army in developing Sisfopers applications. The research has limitations in that it examines only one Pussansiad organization, the variables are only partially tested, and quantitative methods are used. Further research is recommended in multiple organizations within the Indonesian Army using mixed-method research methods to test variables and mediating variables such as the convenience of use, individual impact, and organizational impact.