The effect of adopting automation on the performance of Jordanian customs from the point of view of customs officials

Abstract

This study dealt with the extent of the ability of the Jordanian Customs Department to harmonize between government policies, the policy of openness and the removal of customs barriers to foreign trade and the basic objectives of the Customs Department, (revenue preservation, security, and social objectives, ...) from the point of view of the Jordanian Customs employees. Customs decided to use the latest computerized systems and the latest devices and equipment to bridge this gap, and this policy adopted by the customs was positive, as the result of the study was that the automation represented by (the computerized system - ASYCUDA - and modern devices and equipment) has a positive impact with the performance of the Jordanian Customs Department. Customs revenue, combating smuggling, and speed of delivery.by (customs revenues, anti-smuggling, and speed of completion).