Evaluating the Quality Skilled of Health Care Professionals: Determination and Improvement of Patient Satisfaction Associated With Treatment in the Approach of Health Administration Primary Care

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Chairun Nasirin, Andries Lionardo, Ruknan


Background: Government efforts in improving quality public health, competence, and good skills are needed by all health workers in improving the quality of health for all communities to stay healthy so that health programs carried out by the government can succeed properly. The efforts to improve health for the community indeed are relevant to the availability of quality human resources so that people will have healthy lives supported by adequate health services and also the health workers have the qualified skills to care for the clients professionally as well. The satisfaction of services carried out by health professionals is certainly inseparable from the health care provided by nurses and doctors as a form of caregiver for clients in the period of healing of diseases either in hospitals or other health centers in the community. Objective: The importance of health service satisfaction provided to the community can be realized if health workers can provide professional services and can care for clients following the standards of good operating procedures by the client's expectations to be able to live a healthy life can be realized. Method: To obtain accurate study results, chi-square analysis used in this study aims to get a significant level calculation result of 0.05 so that the results of an evaluation of the quality of service conducted by healthcare professionals can be known differences and similarities significantly when this study is conducted using nominal data. The results showed that the characteristics of respondents who vary both categorized by age, level of education, quality of service and satisfaction provided by health professionals, the completeness of the supporting installation ward, and the ability of professional health workers greatly affect the satisfaction of respondents aged between 45-55 years. Generally, respondents to health care users with the category of high school education level (28.3%) and the quality of service obtained by the client are categorized as good service (82.2%) and the patients were satisfied with the care obtained at the hospital. Conclusion: The quality of service as a level of perfection of services provided by health professionals following the standards set in health institutions is certainly the main requirement in determining the satisfaction of health services to clients when in need of care assistance. Therefore, the health insurance provided to the client certainly does not distinguish the social status of the client, and the services provided can provide satisfaction to the patient in the period of treatment until health recovery.


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