Influence of Perceived Organization Support on Employees’ Dedication: Role of Psychological Capital and Tenure of Employment on the Bank Employees

Abstract

Employees’ dedication plays a crucial role for organization’s success. Variables such as perceived organization support, psychological capital and tenure of employment can significantly contribute employees’ dedication level. This study, therefore, would like to identify the impact of perceived organization support on employees’ dedication. In addition, it also examines the mediating effect of psychological capital and the moderating role of organization tenure on the relationship between perceived organization support and employees’ dedication among the bank employees in Bangladesh. Based on social exchange theory, this study focused on quantitative methodological approach. 410 respondents were participated and filled the self-administered survey questionnaire. For the analysis, bootstrapping method through Process Macro were used. The result discovered positive influence of perceived organization support on employees’ dedication. It also identified that psychological capital act as a mediator between perceived organization support and employees’ dedication. On the other hand, tenure of employment negatively moderates the relationship between perceived organization support and employees’ dedication among the bank employees in Bangladesh. The paper concluded that to uplift employees’ dedication level, the organization needs to emphasize more on employees’ perception towards organization support and improve their psychological capital attributes. They also put emphasis on creating meaningful work to avoid the negative effect of longer tenure of employment.