PRACTICE OF ELECTRONIC SERVICE IMPLEMENTATION IN HIGHER EDUCATION INSTITUTIONS OF ETHIOPIA

Abstract

The main objective of this study is to assess the practice of implementing electronic services in Ethiopian higher education institutions. The study adopted a descriptive type of research design in conjunction with a quantitative research approach. A multistage sampling technique was used to acquire the relevant data from 364 selected graduate program students. The acquired data was evaluated using descriptive statistics by considering the number of occurrences per item and its percentages, and the average of items and its standard deviation using Stata-16 software. The study’s findings showed that electronic service implementation has a potential advantage for educational provision regarding flexible access, greater speed, unlimited service time, and accuracy by using technology to assist teaching. However, the practice of electronic service implementation is weak. In fact, there is a web presence in the universities, the active functionality in terms of interaction, transaction, transformation, and full integration was at a low stage. Therefore, the active involvement of students, employees, and the management body of the universities are needed to improve the E-service implementation of the universities. Likewise, continuous training should be given for students and employees to improve their commitment towards E-service implementation.