A COMPARATIVE EVALUATION OF HOSPITALITY ASPIRANTS’ PERCEPTIONS AND EXPECTATIONS OF HOUSEKEEPING PROFESSIONALS TOWARD AN ENTREPRENEURIAL CAREER IN THE HOSPITALITY BUSINESS

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Priyanka Verma, Dr. Malini Singh, Dr. Neeraj Aggarwal

Abstract

The hospitality industry has substantiatedenormous growth extensively across the world over in the last few decades. Even though covid-19 has disrupted the pace of growth across every sector, hospitality industry is also spared from it.Covid19 also has a rigorously damaging effect on the scholastic and learning system of the education in the entire world.  The several fields of the hospitality sector which include lodging conveniences, bistros, cafes, events designing and planning, voyage, theme parks, Information technology-enabled services, entrepreneurship, and other leisure sectors. The innovative concepts of entrepreneurship are emerging in the hospitality sector with variety of services, ranging from the small leveland raised till the macro setups. Such as restaurant chains, food joints, hotels, food vans, laundry services, interior designing and decorations, facility services etc. Thus, this research attempts to evaluatethe perspectives of the hotel management graduates’ towards pursuing career in the technologically advanced hospitality industry – a special focus to pursuing entrepreneurial career housekeeping operations.Therefore, to achievethe objective of the study, the total number of responses received was just 485, with 47 being rejected owing to an error in the received responses. Thus, for this study, only 438 students in their last year and preparing to graduate were investigated. The study also surveyed 120 Housekeeping professionals working in the industry with managerial positions. The outcome of this examinationexplains about the perception of the respondents concerning to pursue a career in the technologically advanced hospitality industry with a special focus to housekeeping operations. The limitation of this research work is limited to the housekeeping department only, and the researcher has interviewed and surveyed only students at the hotel management institute who are pursuing their studies in hotel management in Delhi. The housekeeping professionals surveyed for this study were also considered only from the hotels in Delhi.

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