The effectiveness of the strategic activities of production and operations management in achieving the total quality of products in the Jordanian Pharmaceutical Production Company

Abstract

The study aimed to identify the effectiveness of the strategic activities of production and operations management in achieving the total quality in the Jordanian Pharmaceutical Production Company. The researchers adopted the descriptive approach (survey), a simple random sample was chosen from the company. The sample size was determined by the previous research community with a confidence coefficient of 95% and an error of 5%, where the sample size was 74 members. The study used a questionnaire form in order to collect data from the study population, through interviews and a survey of the opinions of the research sample about the items that aimed to verify the hypotheses of the study. The study reached a set of results, the most important of which are: There is a statistically significant relationship between the dimensions of the strategic activities of production and operations management (supply chain improvement, efficient quality management, operation re-engineering) and the product’s total quality. The results of the study also revealed the existence of canonical correlations linking two groups of elements of the dependent and independent variables.