DIVERSITY AT WORKPLACE: PERCEPTION OF EMPLOYEES AND ITS IMPACT ON EMPLOYEES’ PERFORMANCE IN BPO SECTOR

Abstract

Employees at workplaces experience diversity in various forms viz gender, age, ethnicity, education, etc. The way they observe and experience diversity at organizations influence their performance at work for e.g. men and women may have different perceptions about diversity management in their organization, married people in organization may feel there are differences in advancement opportunities given to men in comparison to women etc. This difference in perception may lead to increase or decrease in performance levels. This study examines the relation between perceptions about diversity in organization and reveals that workplace diversity and employees’ performance are related. It also identifies important factors of various forms of diversity that effect performance of employees. Findings of study will certainly allow organizations to frame appropriate diversity management policies, which can result in increased productivity.