The Impact of Organizational Culture on the Quality of Educational Services in Public Senior High Schools in West Java Province

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Ratna Wati, Ermaya Suradinata, Dedeh Maryani, Widodo Sigit Pudjianto


The process of establishing an organizational culture cannot be separated from the environmental influence of an organization. A strong organizational culture will have an effect on both the increase of information quality and the coordination of behavior. The purpose of this study is to analyze the influence of organizational culture on the quality of education services at State Senior High Schools in West Java Province. The research sample comprised 381 respondents, drawn from a universe of 54,150 people using the Krejcie sampling technique. Determination of 10 research informants using a purposive sampling technique. Collecting data using literature study, questionnaires, interviews, and observations. The data analysis technique uses SEM (Structural Equation Models) analysis in conjunction with Lisler software which  in turn is used for regression testing. The results showed that the Organizational Culture on the Quality of Education Services at State Senior High Schools in West Java Province had a strong and significant effect reaching 0.69 which was determined by 12 manifest variables, namely: (1) Work perspective, (2) Work attitude, (3) Work behavior, (4) Education personnel ethics, (5) Educator ethics, (6) Student ethics, (7) Relationship between education personnel and educators, (8) Relationship between educators, (9) Relationship between educators and students, (10) Authority, (11) Division of tasks, (12) Description of tasks. This strong and significant correlation indicates that between State Senior High School Organizational Culture and Education Service Quality there is a meaningful causality relationship. Furthermore, it means that if the Organizational Culture of Public Senior High Schools is improved, it will stimulate an elevation in Organizational Culture of this study and will be accompanied by an incremental uplift in the Quality of Education Services.

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