A Study on the advantages of Akshaya e-Centres among citizens in the Thiruvananthapuram District

Abstract

Information.and.communication. Technology (ICT) is critical to India's success in e-government, infrastructure, and economic development. The Akshaya project is Kerala's most successful e-governance initiative. It was one of India's first district-wide e-literacy projects, with the goal of increasing IT literacy among Kerala residents. Every Akshaya e-center provides a single point of access to government services. This initiative contributes to tremendous economic growth and creates numerous job possibilities. They've also concentrated on aspects such as e-learning, e-transactions, and e-governance. As a result, the initiative has a considerable impact on the state's socioeconomic, economic, and political perspectives. The purpose of this study is to look at the benefits of Akshaya e-centers and to learn about the issues that citizens have with the services offered by Akshaya Common Service Centres in Kerala's Thiruvananthapuram district. According to the study's hypothesis, there is a substantial relationship between the benefits provided by Akshaya e-centers and the people' age in the Thiruvananthapuram district. Citizen engagement is essential in a democratic society like India, and it is required to create a platform for it. Implementing ICT is the most cost-effective strategy to gain access to all government services while also reducing the digital gap and enabling participatory e-governance. The Akshaya project offers a variety of e-services to citizens, yet they still encounter significant difficulties in using them. All rural residents in every Panchayats must be able to use e-governance schemes like Akshaya centres.