Clientele Safety Satisfaction at The Csu-Piat Dairy Center: An Investigation

Abstract

This research determines the level of safety satisfaction of the clienteles of the Cagayan State University Dairy Center located at Piat, Cagayan. Particularly, the study includes four groups of respondents – visitors, teaching and non-teaching personnel and students who are selected through random sampling. This descriptive inferential research utilizes a validated researcher-made questionnaire. Findings reveal that the respondents are generally satisfied with their safety in the center with the visitors having the highest satisfaction level. It is suggested that the center should improve its security services and safety feedback mechanism. The respondents also suggest improvements on its product development in order to address customer demands, upgrading of its facilities and regular product registration and monitoring.