The Relationship between Project Quality and Stakeholder's Satisfaction through Project Management Office (PMO) in UAE Construction Industry

Abstract

This study examines the impact of project quality and project management on the satisfaction of stakeholders in the construction sector in the UAE. Using the Partial least square structural equation modelling approach to evaluate the data collected from 278 respondents, the results suggest that the quality of the project has a substantial impact on the satisfaction of stakeholders. In addition, both the quality of the project and the project management office are associated with the satisfaction of the stakeholders. The findings of the research contribute to the theoretical literature in the project management office of the construction industry and provide recommendations with managerial implications.