Implementation Of Continued Improvements Quality Management System At Ptz Company

Abstract

The general problem faced by the manufacturing industry is how to increase the QMS implementation effectiveness, which affects company performance of quality objectiveachievementsuch as customer perspective and internal business processes perspective. The object research is PTZ company as a pump manufacturing company is located in West Java, Indonesia with domestic and export market share.The research aims to improve the QMS implementation effectiveness by increasing company performance and becoming a practical guide for manufacturing companies.The population taken is the NC number data of Audit findings (internal and external) from 2010 to 2020 at PTZ company. The research method uses DMAIC, fishbone analysis diagrams to identify the main causes of 6M, 5Whys to investigate root causes of problems, 5W1H to determine the corrective actions for improvement.The implication is the increased effectiveness of QMS implementation using the checklist with the scoring system and input all QMS documents at computer network that can be accessed by all auditors and auditees.The conclusion is the results of research PTZ companies can increase the QMS effectiveness indicated by a significant decrease in the number of NCaudit findings of Internal and external audits.