A Model of Conflict Management in Personnel Administration based on Buddhism in Schools under Office of Secondary Educational Service Area, Bangkok
Main Article Content
Abstract
This research article aimed to propose a model of conflict management in personnel administration based on Buddhism in schools under Office of Secondary Educational Service Area, Bangkok. Mixed methods research was used and there were three research steps: Step 1 was to study the condition of conflict management in personnel administration in educational institutions. A questionnaire was used to collect 210 secondary school administrators. Data were statistically analyzed including percentage, mean, and standard deviation. Step 2: Developing a model by interviewing 10 key informants with a semi-structured interview. The third step was to propose a model using a focus group discussion of 8 experts and data were analyzed by content analysis. Results of the study showed that a model of conflict management in personnel administration based on Buddhism in schools under Office of Secondary Educational Service Area, Bangkok consisted of 1) principles, 2) objectives, 3) operation system, and 4) administrative process which were (1) personnel administration of conflict management in 5 areas: manpower planning, nomination and appointment, performance enhancement, discipline and discipline preservation, resignation from government service, (2) Conflict management in personnel administration based on Buddhist principles, which is the Four Noble Truths, which are suitable principles for conflicts in personnel administration in educational institutions, consisting of: (1) Dukkha, problem determination, (2) Samudaya, analysis of the root cause of the problem (3) Nirodha, setting goals, (4) Magga, determining the solution to the problem.