The Degree of Educational Services Quality at the School of Educational Sciences during COVID-19: Academic Staff Perspective

Abstract

The study aims to explore the degree of educational services quality at the School of Educational Sciences during COVID-19 from the academic staff perspective. The study participants purposely selected consist of all of the 85 faculty members at the School of Educational Sciences at the University of Jordan. To achieve the objectives of the study, the descriptive analytical approach has been used to analyze the data collated from the respondents. The study instrument has also been prepared, developed, and electronically distributed during the second semester of the academic year (2019/2020), where the number of respondents to the study instrument is (77) faculty members. The study shows that the degree of educational services quality at the School of Educational Sciences during COVID-19 from the academic staff perspective is high. Based on the results of the study, it is recommended to review and benefit from the experience of the University of Jordan in education during the COVID-19 pandemic.