EFFICIENCY AND EFFECTIVENESS OF HUMAN RESOURCE DEVELOPMENT IN THE TOURISM INDUSTRY OF THE UNITED ARAB EMIRATES

Abstract

Tourism is one of the world's most significant economic activities and critical industries today, as it provides products and services, investments, foreign currency, and jobs directly.  It leads to the growth of national economies, the preservation of cultural heritage, the acceleration of development, and the maintenance of world peace and harmony.  As a service business, tourism is heavily reliant on its workers. The availability of human resources is critical to the long-term viability of tourism development programs.  It is a set of management resources that aids in implementing the organization's policies and plans.  According to academia, solid human resources development is a crucial prerequisite for achieving a continuous competitive advantage in delivering products and services that fulfill clients' needs and satisfaction.  However, this conceptual study established that the demand and supply pattern of human resources for the tourism industry has changed, favoring highly educated and specialized employees. Tourism's human resource development is constrained by several factors and lags in terms of professionalism.  Short-term management and a lack of investment in persons are causing a skills shortage in the sector.  As a result, conventional human resource management and development procedures are required to improve the image of industry people. In this paper, the efficiency and effectiveness of human resource development in the tourism business are discussed.