Quality Management Of Logistics Services: Vietnamese Enterprise Research

Abstract

Along with the strong development of science and technology and globalization, logistics activities from production to consumption play an increasingly important role in the competitiveness of manufacturing and service companies in particular and the whole economy in general. Vietnam is one of four Southeast Asian countries with great potential to develop both infrastructure and logistics systems. An action plan to improve competitiveness and develop logistics services with a vision for 2025 has been launched in Vietnam and it shows that the Government of Vietnam has paid attention to the development of the logistics industry. Human resources are viewed as one of the most difficult problems for the logistics industry as Vietnam's human resources in logistics is not only insufficient in quantity but also weak in quality. Logistics is an important service sector in the overall structure of the national economy, playing supporting, connecting, and promoting the socio-economic development of the whole country as well as each locality. Therefore, logistics service providers need to deeply understand the important factors in managing the quality of logistics services to achieve success. This study analyses and assesses in detail the current situation of quality management of logistics service providers in Vietnam, providing solutions to help these enterprises improve their performance.