Spiritual Leadership as a Source of Rising Triple Bottom Line, Leads to the Spiritual Well-Being of Employees: A Study of the Telecommunications Sector

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Chattrarat Hotrawaisaya, Hathaipan Soonthornpipit, Jakkrapun kongtana, Phornprom Rungrueang, Ployprapat Hotrawaisaya, Suwat Nualkaw, Kittisak Jermsittiparsert


This research aims to investigate the spiritual leadership potential in the telecommunication sector of Indonesia by optimizing the triple bottom line (e.g., profit, planet and people). The analysis was carried out as a comparative analysis in the four-telecommunication sector organisations of Indonesia by using the smart-PLS. The study was intended to show that organizations will strive to build a business model that blends with moral, ethical and spiritual leadership styles and ensures social responsibility, corporate performance and employee well-being without losing productivity by recognizing the spiritual effect on employees’ and management performance. The questionnaires were incorporated by the prior existing instruments, which were created and distributed by utilizing a purposive sampling method of 135 employees in Indonesia’s telecommunication organisations. Studies have shown that organizations can improve productivity much more by embracing market strategies that understand the meaning of human nature, the spiritual components and the emotional part. The work has shown, in an interesting way, that the telecommunications network, with spiritual leaders on hand, will increase the sense of personal existence, which is meaningful not only for itself, but also for society as a whole. Spiritual leaders will create a sense of calling that belongs to the purposes and meanings of one life and seeks to make distinctions for people, such as those who seek to fulfill the visions of altruistic love through their hope, faith and inner life. The study has limitations for integrating cultural principles, which apply to spiritual beliefs, into the potential work of the future which impact the triple bottom line (TBL) with the help of spiritual leadership on the telecommunication organisations. Adapting spiritual leadership enables employees to engage by exploring the intangible aspect of the inner life of human capital. Then the inner life can give rise to altruistic love and awareness, which can lead to a positive attitude of work, reciprocity and organizational commitment. Spiritual leadership seeks to rebuild the trust and confidence of staff in an organization that tends to be destructive according to new economic policies. SL can reconcile life and work, can satisfy the desires of the related human being to be appreciated, respected and respected, the need to be associated with the community and to be happy with their work is the food of the soul. This research was the first to show scientifically, in the light of workplace experience, leadership styles along with job satisfaction, satisfaction in life, productivity and organizational performance.

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