Promoting Online Dispute Resolution in E-Commerce in Vietnam

Abstract

The advantage of technology that had been made the purchase and sale of goods and services in domestic and abroad through the Internet become popular, everyone can do business anytime, anywhere without border. However, when the e-commerce activities developed, it also leads to many disputes arising such as fraud, break agreement, delay delivery, cancel order...According to Vietnam  E-commerce Association (VECOM) report that the number of Internet users engaged in online shopping has increased from 77% in 2019 to 88% in 2020 and according to e-Conomy SEA Report 2020 by Google, Temasek and Bain&Company, Vietnam’s E-Commerce in 2020 will increase by 16% and reach a scale of over 14 billion USD. In which, the field of online retailing of goods increased by 46%, ride-hailing and technology food increased by 34%, online marketing, entertainment and games increased by 18%, and online travel alone decreased by 28%, this report also predicts that the average growth rate in the period 2020-2025 will be reach 29% and by 2025, e-commerce will reach to 52 billion USD. It can be seen that an increase in the amount of e-commerce transactions synonymous with the amount of dispute arising. However, buyers (usually the consumers) usually ignore and no sue into court because it take time and cost to settle with a small value. Therefore, Online Dispute Resolution is a popular for e-commerce and initially used to disputes between parties. This purpose article that promote the out-of-court dispute resolution organization in Vietnam built an Online Dispute Resolution platform in order to reduce the amount of cases to be resolved for the People’s Court system.