INFORMATION TECHNOLOGY'S STRATEGIC ROLE IN GOVERNMENT: THE CASE OF PERU

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José Luis Arias Gonzáles, Haydeé Quispe Berríos, Gloria María Delgado Suaña, Ursula Isabel Romani Miranda, Jorge Leoncio Rivera Muñoz, Milagros Cáceres Chávez

Abstract

Information technology plans are well-thought-out, long-term ways to bridge the gap between state and people. Government sectors at all levels invest in information technology to assist them in realizing their e-government objectives. E-government improves and expands citizens' access to infrastructure and services. This study aims to look into the strategic function of information technology in electronic government. According to the outcomes of this investigation, improved alignment of IT strategy with various initiatives and clear legislation, implementation instructions, and standards are required. To identify, explore, and discuss important concerns relating to public involvement, challenges in e-government, scholarship, general practice, advantages, and organization can all be utilized to conduct a complete investigation of citizen engagement. This key IT conclusion in this research contributes to e-government theory and practice in Peru. The study's main conclusions are important for decision-makers, policymakers and for gaining a better understanding of peruvian people’s needs.

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