Determinants of Patient Satisfaction in Coronary Care: Insights from Saudi Arabia

Abstract

Background: Patient satisfaction with nursing care is considered one of the most important indicators used to measure the quality of care provided in hospitals. Nurses are the largest group of healthcare professionals. Therefore, nursing care plays an important role in determining the level of patient satisfaction.

Objectives: This study aimed to measure the level of patient satisfaction with nursing care in Coronary Care Units (CCU), and to determine the effect of the sociodemographic variables on the level of satisfaction.

Methods: A quantitative, non-experimental, descriptive cross-sectional design. A nonprobability convenience sampling approach was used to recruit 148 participants from the coronary care units of the two invited hospitals.

Results: The key findings of this study were that patients generally had high levels of satisfaction with nursing care. The demographic factors of the patients did not affect patient satisfaction. Patient-specific factors, such as the duration of admission and history of previous hospitalisation, did not impact the satisfaction of the patient.

Conclusion: Coronary care patients expressed a very high level of satisfaction regarding the nursing care provided. Nurses need to pay a greater level of attention to enhancing their performance in some of the aspects that were scored lowly by patients. Nurses should improve on providing information to the patient, taking into account patient opinions, and responding quickly to patient calls.