DIGITAL TRANSFORMATION POLICIES: A comparative view between Chile and Colombia from a human rights perspective

Abstract

The purpose of this article is to analyze comparatively the progress of the digital transformation policy of Chile and Colombia concerning international guidelines to visualize difficulties, challenges, and prospects for the implementation of public policy in Colombia. For the development of this objective, it is important to consider that the policy processes derived or adjusted after the 4.0 or digital revolution, postulate as a problem the incorporation of digitization in the concrete actions of the State and the adaptability, sensitization to government processes, an element that represents a challenge in terms of guaranteeing human rights in a highly technified context. In effect of the above, the present work is approached from a comparative methodological approach, in which the Atlas.ti and Nodexl software are used to establish the identification of patterns or differential factors between the two countries under study, allowing the correlation of characteristic elements of the policies focused on addressing the new normality or "neonormality". This allows concluding that, within the perspective raised, Colombia has not yet developed a full exercise of guarantee of rights articulated to the digitization policies, which is a challenge for the State management, as well as a strategic approach to consolidating good practices that contribute to the improvement of administrative management in the field of digitization and the generation of public value.