Communication Apprehension, Self-Efficacy, Willingness To Communicate And English Communication Frequency Among Libyan Bankers: A Structural Equation Modeling Approach

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Khdeja. M. A. Agwel ; Sabariah Md Rashid ; Vahid Nimehchisalem ; Ilyana Jalaluddin.


This study takes the initiative to test a model of English communication frequency at workplace  that examines the potential connections among banks employees’ individual differences (communication apprehension, self- efficacy and willingness to communicate in English) and frequency of English communication. A number of 258 Libyan bank employees at three main branches in Gumhouria Bank filled in a questionnaire survey. The collected data were then tabulated and analysed via SPSS and Partial Least Square- Structural Equation Modeling (PLS- SEM). The findings revealed significant positive paths from self- efficacy to frequency of English communication,  from WTC  to frequency of English communication and negative path from communication apprehension to frequency of English communication. The implications are discussed.

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