Business Satisfaction With The Services Provided By The Public Port Entities In Ecuador

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Martha Yadira García-Briones , José A. Pedraza-Rodríguez , César Mora-Márquez


A documentary review was carried out on the production and publication of research works related to the study of the variable Satisfaction of the Companies with the Services provided by the Public Port Entities in Latin America. The purpose of the bibliometric analysis proposed in this document is to know the main characteristics of the volume of publications registered in the Scopus database during the period 2016-2021 in Latin American countries, achieving the identification of 112 publications in total. The information provided by the said platform was organized through tables and figures categorizing the information by Year of Publication, Country of Origin, Area of Knowledge, and Type of Publication. Once these characteristics were described, the position of different authors regarding the proposed topic was referenced by employing a qualitative analysis. Among the main findings of this research, it is found that Brazil, with 52 publications, is the Latin American country with the highest production. The Area of Knowledge that made the greatest contribution to the construction of bibliographic material referring to the study of the Satisfaction of the Companies with the Services provided by the port Public Entities was Social Sciences with 48 published documents, and the Type of Publication most frequently used during the above-mentioned period was the Journal Article, which represents 64% of the total scientific production.

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