Students’ Degree of Awareness and Satisfaction Level in the Flexible Delivery of Student Affairs and Services (SAS) during COVID-19 Pandemic

Abstract

The Student Affairs and Services (SAS) is geared towards honing the potentials and abilities of students. With COVID-19 pandemic, change in learning environment occurred but the delivery of SAS continues to ensure academic success. This study investigated the degree of awareness of students along the components of SAS; the level of satisfaction of students on the delivery of SAS; and the significant association on the degree of awareness and the level of satisfaction of students to the components of SAS.  A total of 2,101 students from the 8 campuses of the University are respondents. This study utilized descriptive correlational research design and employed frequency and percentage, mean, and Pearson’s chi-square test of independence to analyze data. The study adopted the students’ satisfaction survey instrument on SAS from CMO 8, series of 2021 but with modifications. Data reveal that accessibility of Student Manual in the university’s webpage and the availability of Scholarship and Financial Assistance contributed to the Very Satisfactory experience of the students on SAS. Likewise, the students are fully aware of the guidance and counseling services, student organizations and activities, student councils/student government, student discipline, scholarship and financial assistance, health services, and safety and security services. The degree of awareness and satisfaction level of the students are highly significant in relation with admission services, scholarship and financial assistance, and cultural and arts programs of the University.