Testing of an ERP End User Acceptance Model for Teaching Faculties in a University

Abstract

The acronym ERP is a buzzword in every sector. The undertaken article is the usage of ERP software in a university environment. There has been very few research conducted on the end user usage of ERP in a university environment. Looking at the growing research in education sector, this study aimed to test an ERP End User acceptance model in a university context. A structured questionnaire comprising variables of technology adoption was used to collect data from academic staff of 18 departments of the studied university. Correlation analysis and structural equation modelling of a total of 218 responses (after outlier elimination) was conducted using SPSS 22.0 and AMOS 26.0. It was found out that all the variables chosen for study (viz. perceived ease of use, perceived usefulness, computer self-efficacy, top management support, technical support, training and education, behavioural intension) have a positive impact on usage of ERP system. The facilitator factors (chosen from UTAUT model) viz. top management support, technical support and training and education which are considered as good predictors to measure usage in university environment, have shown good values after model testing with SEM. It was also found that behavioural intension was a significant mediator between the predictor variables and usage. The conceptual model developed in this study is a hybrid model taken from two tested, commonly used technology adoption models in IS (viz. TAM and UTAUT). Previously no research has been conducted using the conglomeration of two models and on end user usage behaviour of faculties of a technical educational institute. Thus, looking to the scope of the study, this study contributes to newness in education sector research.