Knowledge management based on creativity and organizational learning

Abstract

Every organization has a purpose in using and exploiting the knowledge management system. In the social security organization, due to its service-oriented nature, there is a need for knowledge management to serve its potential and actual needs. In the meantime, one of the needs of the social security organization can be having the benefits of learning in the organization and also having organizational creativity. The creativity of employees in the organization is one of the key resources for survival and maintaining the position. Also, organizational learning is one of the goals of applying knowledge management. The purpose of this research is to provide a knowledge management model based on creativity and organizational learning in the social security organization. The current research is based on mixed or mixed methods, a kind of research strategy or methodology to collect, analyze and combine quantitative and qualitative data that was used to understand research issues during a research. The results of this research can provide effective help in the field of optimal use of explicit and implicit knowledge of employees.