Identifying the elements of measuring human resources productivity in the East Azarbaijan Province Gas Company (from the perspective of experts)

Abstract

The aim of this study was to identify the factors affecting the measurement of human resource productivity in the East Azarbaijan Gas Company (from the perspective of experts). The present study was a qualitative, phenomenological approach with purposive sampling and in-depth semi-structured interviews with 14 experts. Data validation strategies were performed using multidimensionality, member review, and long-term researcher engagement during the interview. In this study, first open and partial codes were identified and by putting them together based on the relationships between them, central and more general codes were created. After this inductive process, open codes were re-identified and game codes that were later identified were selected selectively in They were subdivided into pivotal concepts or pivotal concepts that were later created and integrated. The text of the interviews was analyzed manually using the Smith method. Findings showed that the measurement of human resource productivity in East Azerbaijan Gas Company includes five indicators of service delivery, measurement of customer perception and satisfaction, measurement of community improvement and improvement, measurement of unwanted results, measurement of efficiency. Each index contains different components.